Operation
1.I keep seeing the "BUFFERING" indicator on the television screen when watching GekTV programs, and sometimes the program delays / stalls. Why?
There are generally two main reasons:
(a.) Your Internet connection speed is not fast enough; GekTV recommends a minimum of 3.0 Mbps connection speed for best quality reception. *A Tip* – Many consumers find they are not receiving the full bandwidth they are paying for, so ask your internet service provider to verify the bandwidth you are receiving / paying for.
OR
(b.) Your Internet connection speed is sufficient, but there is a lack of enough bandwidth for your GekBox because other Internet enabled devices (i.e. laptops, Xbox, Wii, PlayStation, etc.) in your home are being used at the same time to surf the net, play streaming videos, download files, play video games, etc.
2.Will the quality of my GekTV signal be affected if I browse the Internet at the same time?
Yes, the GekTV signal is delivered via the Internet, so the quality of the signal received will be negatively affected if your computer is downloading files or surfing the internet at the same time.
3.I am using the WiFi adapter option with my GekBox and I’m having intermittent reception problems. Why?
In addition to the Internet connection speed issues noted earlier, using the WiFi connection option can cause certain other issues such as interruptions when you run your microwave oven or other electronic devices in your home at the same time.
For best quality GekTV reception, we strongly advise that you use a wired connection for your GekBox whenever possible in your home.
4.When I turn on my GekBox again after a system reboot, my TV screen is black. What should I do?
After rebooting the GekBox, wait at least 30 seconds. If your TV screen is still black after 10 minutes or more, please contact our GekTV Technical Support at 1-888-435-8866.
5.Does the GekBox offer parental control locks?
Yes, you can use the GekBox parental control locks feature by going to the Setup menu selection and setting the parental control locks on any VOD or App. A password will then be required to unlock the VOD or App for viewing.
6.How are program ratings determined?
GekTV will reference both Hong Kong and the United States program ratings for all Movies, Films and TV Series.
7.What are the prices for TV Series/Dramas and Movies available for purchase under the Pay-Per-View Video On Demand (VOD) section?
The prices vary. All prices are listed in the GekBox / GekTV VOD and GekTV TV apps menus.
