Installation
1.What equipment do I need to have in order to watch GekTV programs?
You need all of the equipment listed below:
• GekBox (with remote control, power supply, HDMI cable)
• Television (with Audio/Video inputs)
• Internet Broadband DSL or Cable (GekTV recommends 3.0 Mbps or higher connection speed for best quality)
• Router (optional; only if you want to share the broadband between the GekBox and your other computers / devices)
2.How can I find out how fast my broadband internet speed is?
Please check with your Internet service provider. *A Tip* – Many consumers find they are not receiving the full bandwidth they are paying for, so ask your internet service provider to verify the bandwidth you are receiving / paying for.
After you receive and activate your GekBox, you can install the free Speed Test App and check to see what your broadband speed is at any time.
3.Will GekTV provide home installation?
There is no need for any special home installation. Once you receive your GekBox, it’s a simple ‘plug-and-play’ process to get set up. If you have any questions about setup, please refer to the Quick SETUP Guide and Quick START Guide included in your GekBox package. You can also check our 24x7 online support knowledge database at www.gektv.com/support or contact GekTV Customer / Technical Support during regular business hours.
4.How easy is it to set up the GekBox at my home?
It’s as easy as 1-2-3 if you follow the simple instructions in the Quick Setup Guide that comes with your GekBox. Most subscribers will find that it is a simple “Plug & Play” process once you receive and connect your new GekBox.
5.What is included with the GekBox package that I receive?
1. One GekBox receiver.
2. One IR Remote Control (w/two AAA batteries included).
3. One Power Supply unit.
4. One HDMI cable.
5. One Quick SETUP Guide.
6. One Quick START Guide.
6.What video outputs are available on the GekBox?
1. Composite.
2. Component.
3. HDMI.
7.What is the quality of each video output?
1. Best Quality – HDMI.
2. Very Good Quality – Component.
3. Good Quality – Composite.
8.What audio outputs are available on the GekBox?
1. RCA Terminals – analog stereo output – White (Left) and Red (Right).
2. S/PDIF Digital Optical output for 5.1 surround sound delivered through your A/V receiver.
9.What if my GekBox does not power-on?
First, check to make sure the power supply adapter is properly plugged into the GekBox and the electrical outlet. If there is still no Green light indicator on the power supply adapter and/or Blue light indicator on the front of the GekBox, please contact our GekTV Technical Support at 1-888-435-8866.
10.Can I still watch GekTV if I move to another location?
Yes, as long as your new location is within the United States, you will be able to continue to enjoy GekTV. Just simply move your GekBox to the new location and install as before. [Note: You must notify us immediately when you move so we can update your account to receive the service at your new address.]
